Nov 072012

Faculty – Don’t miss: “Using Groups Effectively in your Course” – November 14th from 12 to 2PM!
Focus on interesting ways groups can be set up and used in a class. Some discussion about assignment and forum settings, etc. Also covers some management of Groups for student or activity groups.
Registration is required!  Sign up online at

 Posted by at 10:07 am
Oct 222012

Faculty – Don’t miss: “Managing your Master Course” – October 24th from 12 to 2PM!
We will focus on saving content to MASTER course at end of semester; importing content to new shells at start of semester, checking dates, activating, what to save and what not to save from one semester to the next.
Registration is required!  Sign up online at

 Posted by at 10:03 am
Oct 112012

Need help with an assignment? Gradebook? Lesson?

Stop by the library’s Tech Center for walk-in Moodle help Fridays 9:00am-1:00pm

Academic Technology Staff will be available to assist you.

 Posted by at 9:00 am
Oct 102012

Faculty – Don’t miss: “What can I do with the MAHARA E-Portfolio?” – October 16th from 12 to 2PM!
We will focus on the MAHARA system, its purpose, and demostration of various tools and features that can be used for enhancing student experience.
Registration is required!  Sign up online at

 Posted by at 10:02 am
Oct 082012

Faculty – Don’t miss: “Making the most of your Assignments and Lessons” – October 10th from 12 to 2PM!
We will focus on when assignments are appropriate – what various assignment tools actually do, how to use Lessons to aggregate and integrate content, media, and feedback for a more interactive experience.
Registration is required!  Sign up online at

 Posted by at 10:00 am
Oct 052012

Want to change the format of your course?

Use this helpful FAQ:

Just remember:

  • Topics format is easy to read and use. This is best for editing
  • Folder View format is easy for students to use, but for editing it is confusing.

You can change your format back and forth as many times as you want.

 Posted by at 10:29 am
Dec 052011




Service Now Tickets
IU Helpdesk Tickets June July August September October November Year to date
Tickets Created 516 444 743 684 484 411 3282
* Incidents 38 26 61 29 24 16 194
* Requests 478 418 682 655 460 395 3088
Percentage Closed 96% 88% 98%





 Posted by at 1:04 pm
Nov 182011

It is important to backup your computer and Mars files periodically throughout the year.  You never know when you might delete something accidently or your computer hard drive will crash.

Here is how to back up with a Flash/USB drive

  1. Insert Flash drive into USB port
  2. Open you’re My Documents or Mars drive
    a)  Copy files by choosing the ones you want to backup.  To do this Hold down the CONTROL(CTRL) key on your keyboard, and select the first file. Then while still holding down that button, select the second, third, etc. file with the mouse.   After choosing the files to copy go to File and then Copy
    b) If you want to copy all files go to File and then choose Select  All

      3.   Once the files are copied go to My Computer and double click the Flash Drive (E or F drive).  In the flash drive window go to File and then Paste


If you need any help with this you can contact the helpdesk at 610-647-4400 x1234

 Posted by at 8:40 am
Oct 272011

Blocking Junk emails from outlook
Sometimes Iron Port does not block all “spam” emails from Outlook.

Follow these instructions to if you receive a spam email in outlook
1. Right click on the email message
2. Go to junk email and then click on “Add Sender to Blocked Senders list”

From then on all emails from that sender will be automatically filtered to your Junk email folder

 Posted by at 2:34 pm
Oct 262011

Dear ANGEL Users,

The ANGEL Learning Management System will be undergoing scheduled maintenance this Friday, October 28, 2011 between 4 am and 7 am EDT.  This will cause ANGEL to be intermittently  inaccessible between those hours.  We apologize for any inconvenience this may cause.

Thank you,

Academic Technology Services

 Posted by at 9:51 am